Job Description
Join our award-winning team at Nexus Solutions Inc. during our exclusive Charlotte hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This role offers competitive compensation, comprehensive benefits, and rapid growth opportunities in a dynamic, tech-forward environment.
Our Charlotte-based support center fosters a culture of innovation and collaboration, where your voice matters. Enjoy state-of-the-art facilities, flexible scheduling options, and ongoing professional development programs designed to accelerate your career. This is your chance to join a company recognized for employee satisfaction and industry leadership.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools while maintaining 95%+ customer satisfaction metrics
- Collaborate with cross-functional teams to improve service processes and reduce resolution times
- Document all interactions accurately in Salesforce and contribute to knowledge base updates
- Participate in monthly training sessions on new products and service protocols
- Meet/exceed performance goals for first-contact resolution and average handling time
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- High school diploma or equivalent; associate's degree preferred
- Availability to work flexible shifts including nights/weekends during peak seasons
- Strong problem-solving abilities with data-driven decision-making mindset
- Valid North Carolina driver's license (for occasional client site visits)