Job Description
Join our urgent hiring event for Chat Support Specialists in Indianapolis! We're seeking dynamic communicators to deliver exceptional customer experiences through real-time chat. This is your chance to launch your career with a tech leader offering rapid onboarding and competitive benefits.
Why Global Tech Solutions?
• Industry-leading training program
• Flexible remote/hybrid options
• Career advancement pathways
• Immediate start date available
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through continuous learning modules
- Support multiple digital platforms (web/mobile apps)
- Contribute to process improvement initiatives
- Adhere to SLA metrics for response/resolution times
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom tools
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Available for evening/weekend shifts
- Indiana residency required for onsite roles