Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents while building meaningful relationships. With immediate start opportunities, you'll be part of a dynamic team that values local expertise and customer-centric solutions. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your contributions directly impact our community's success.
Responsibilities
- Provide exceptional in-person customer support for Philadelphia residents at our Market Street location
- Resolve inquiries regarding local services, billing, and account management
- Maintain detailed customer records using our CRM system with 99% accuracy
- Collaborate with cross-functional teams to resolve complex service issues
- Participate in community outreach initiatives to enhance local service awareness
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience, preferably in local government or utilities
- Strong Philadelphia community knowledge and cultural awareness
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible hours including occasional weekends
- Valid Pennsylvania driver's license (for occasional off-site visits)