Job Description
Join our award-winning customer service team in Wichita, KS and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences to our local community. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to launch a rewarding career in customer service. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written and verbal)
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Previous customer service experience preferred
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends