Job Description
Join our award-winning team immediately! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. No experience? No problem! We provide comprehensive paid training and rapid advancement opportunities. Enjoy a modern downtown Miami workspace, competitive benefits, and a culture that celebrates your growth.
Why Choose Us?
- Immediate start positions available
- Industry-leading compensation structure
- Free parking and metro-adjacent location
- Performance-based quarterly bonuses
- Tuition reimbursement for career development
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries through multiple channels (phone, email, chat)
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads on process improvements
- Participate in weekly coaching sessions
- Adhere to compliance protocols (PCI, HIPAA)
Qualifications
- High school diploma or equivalent (GED)
- 18+ years of age with valid US work authorization
- Clear background check and drug screen
- Strong verbal communication skills (bilingual Spanish a plus)
- Ability to type 25+ WPM with 90% accuracy
- Flexible availability (including nights/weekends)
- Basic computer proficiency (MS Office, CRM systems)
- Resilience under pressure and positive mindset