Job Description
Join our award-winning team at ConnectSphere Solutions as a Customer Service Representative! We're urgently hiring motivated professionals in Atlanta to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No weekends or holidays required! Apply today to begin your rewarding career in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts (including evenings)
- Problem-solving mindset under pressure
- US work authorization (required)