Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking passionate individuals to deliver exceptional support experiences while launching your career with competitive benefits and growth opportunities. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask while maintaining attention to detail
- Positive attitude under pressure and adaptable to change
- Authorized to work in the United States immediately