Job Description
Launch your customer service career with our comprehensive paid training program! TechConnect Solutions is seeking motivated Chat Support Agents in Fort Worth, Texas. No prior experience required—we’ll equip you with all the skills needed to excel in a dynamic remote support environment. Join our team of dedicated professionals helping customers resolve inquiries through live chat while enjoying competitive pay, flexible scheduling, and growth opportunities.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues and provide product support documentation
- Collaborate with team members to escalate complex cases
- Maintain accurate customer interaction records in CRM systems
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to type 40+ words per minute
- Strong problem-solving and multitasking abilities
- Basic computer proficiency (email, browsers, MS Office)
- Reliable internet connection and quiet workspace
- Positive attitude and customer-first mindset