Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. Perfect for students, parents, and career-changers looking to grow in customer service without full-time commitment. Our modern downtown office offers a collaborative environment with competitive benefits and advancement opportunities. No experience necessary – we'll equip you with all the tools to succeed!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and patience
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet performance metrics for quality, speed, and customer satisfaction
- Stay updated on product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency with willingness to learn new software
- Ability to work 20-30 hours weekly with flexible scheduling
- Positive attitude and dedication to customer-centric values
- Valid Florida ID and reliable transportation to our Jacksonville office