Job Description
Join our award-winning customer service team in Cleveland! We're urgently seeking passionate individuals to deliver exceptional support experiences. This immediate-start position offers competitive pay, comprehensive training, and a vibrant team environment. Help us redefine service excellence while growing your career in one of Ohio's most dynamic cities.
Responsibilities
- Handle 50+ inbound/outbound customer interactions daily via phone, email, and chat
- Resolve billing inquiries, product issues, and service complaints with empathy
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly quality and productivity KPIs
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient in CRM systems (Salesforce preferred)
- Ability to multitask with strong time management
- Problem-solving mindset with patience under pressure
- High school diploma or equivalent required
- Flexibility for evening/weekend shifts (10% of schedule)