Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers. Enjoy comprehensive training, flexible scheduling, and a collaborative environment that values your growth. This immediate-start opportunity includes competitive benefits and advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics for first-contact resolution and CSAT
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts as needed