Job Description
Join our award-winning customer support team as a Customer Service Representative! We're urgently hiring motivated professionals to deliver exceptional remote support from the comfort of your home office. This full-time opportunity offers competitive pay, comprehensive benefits, and career growth potential. Perfect for tech-savvy communicators with a passion for problem-solving. Start immediately in this Jacksonville-based role with nationwide impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex technical issues using CRM systems and knowledge bases
- Process orders, returns, and billing inquiries with 100% accuracy
- Document all interactions in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed monthly KPIs for resolution time and quality scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings/weekends as needed