Job Description
Are you seeking a stable career in a dynamic environment? Apex Connect Solutions is currently hiring Full-Time Customer Service Representatives in Indianapolis, IN.
We provide a comprehensive Paid Training Program designed to set you up for success. Whether you are entering the workforce or looking to advance your career in client relations, this is the perfect opportunity for you.
Why Choose Apex Connect?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: Get paid to learn our industry-leading systems.
- Benefits: Medical, dental, and vision insurance available.
- Growth: Clear pathways for internal promotion and career advancement.
Join a team that values integrity, empathy, and excellence. Apply today to start your journey!
Responsibilities
- Manage inbound and outbound customer calls with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and account status.
- Document customer interactions and feedback in the CRM database.
- Resolve complex issues by collaborating with team leads and technical departments.
- Adhere to all call scripts, quality assurance guidelines, and compliance standards.
- Identify opportunities to cross-sell or upsell products to meet team targets.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High School Diploma or GED required.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Previous call center or customer service experience is preferred but not required.