Job Description
Join the leading team at Horizon Support Services where your voice matters and your future is bright.
We are seeking dedicated Customer Service Representatives to join our high-performing team in Chicago. If you are looking for an immediate start with the flexibility of daily pay options, this is the perfect opportunity for you. We pride ourselves on delivering exceptional support to our clients and offer a dynamic work environment that rewards hard work and dedication.
Why Join Us?
- Immediate Start: Begin your career within days, not weeks.
- Daily Pay Option: Access your earnings when you need them with our daily pay feature.
- Competitive Compensation: Earn between $20.00 and $25.00 per hour based on experience.
- Comprehensive Training: No prior experience? No problem. We provide top-tier training to set you up for success.
- Modern Benefits: Health, dental, and vision insurance available after probation.
Ready to take the next step? Apply today and secure your spot in a role that offers growth and stability.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and transactions in our CRM systems.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads and other departments to escalate and resolve complex issues.
- Meet and exceed daily, weekly, and monthly KPI targets regarding call volume and quality.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus but not mandatory.
- Strong verbal communication skills and the ability to articulate ideas clearly.
- Proficiency in using computer applications, email, and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be available to work flexible shifts, including evenings and weekends.