Job Description
Join our award-winning customer service team and launch your career with paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients in Philadelphia, PA. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. As a night shift team member, you'll receive a shift differential and flexible scheduling options. Our commitment to your success starts with industry-leading training programs that equip you with the skills needed to excel. Apply today and become part of a company that values your development!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by utilizing knowledge bases and escalation protocols
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to improve service quality and share best practices
- Meet performance metrics including call resolution rates and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or willingness to complete paid training
- Strong written and verbal communication skills in English
- Ability to work independently and collaboratively in a team environment
- Proficient with Microsoft Office Suite and CRM software
- Flexibility to work nights, weekends, and holidays as required
- Problem-solving mindset with attention to detail
- Reliable transportation and punctuality