Job Description
Join our award-winning customer service team in Jacksonville and make an immediate impact! Innovate Solutions Group is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- Passion for helping others and positive attitude