Job Description
Join our award-winning customer service team and launch your career in Raleigh's thriving tech hub! CustomerFirst Solutions Inc. is seeking motivated individuals for immediate full-time entry-level call center positions. No experience required – we provide comprehensive paid training and growth opportunities into leadership roles. Enjoy competitive pay, flexible scheduling, and a supportive environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Reliable transportation to our Raleigh office
- Availability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving