Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support during evening hours in our Long Beach office. Enjoy competitive pay, comprehensive benefits, and a collaborative team environment where your contributions make a real difference. If you thrive in fast-paced settings and prioritize customer satisfaction, this role is your gateway to a rewarding career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for first-call resolution and customer satisfaction metrics
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Available to work flexible night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred