Job Description
Join Our Team as a Customer Service Representative in Raleigh
We are seeking a motivated and empathetic Customer Service Representative to join our rapidly growing team in Raleigh, NC. This is an Immediate Start opportunity for someone ready to make an impact and build a long-term career with us. If you excel at solving problems and providing exceptional support, we want to hear from you.
Why Choose Us?
• Competitive hourly rate ($18.00 - $22.00)
• Comprehensive training program
• Supportive and collaborative work environment
• Opportunities for career advancement
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve complex customer issues and escalate them to the appropriate team members when necessary.
- Process customer orders, returns, refunds, and exchanges accurately and efficiently.
- Update and maintain accurate customer records in our CRM software.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with cross-functional teams (Sales, Logistics, Technical Support) to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment and manage multiple priorities.
- Reliable internet connection and a quiet workspace (if hybrid/remote).