Job Description
Join our award-winning customer service team in Richmond, VA and start your career immediately! Nexus Global Solutions is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and a collaborative environment where your growth is prioritized. This is your opportunity to make a real impact while building transferable skills in communication, problem-solving, and conflict resolution. We offer competitive benefits including health insurance, paid time off, and advancement opportunities. No prior experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM software
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics including CSAT scores and response times
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (fresh graduates welcome)
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and de-escalation abilities
- Reliable transportation to our Richmond office
- Available for flexible shifts including weekends