Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our dynamic team in Jacksonville, FL. If you are a problem solver with a passion for helping others and want to start your career immediately, this is the perfect opportunity for you.
At Apex Solutions Inc., we pride ourselves on delivering exceptional service to our clients. You will be the first point of contact for our valued customers, handling inquiries with patience and professionalism. We offer a supportive work environment, comprehensive training, and a clear path for career growth.
Why Join Us?
- Immediate start available
- Competitive hourly pay ($18 - $22/hr)
- Health, dental, and vision insurance
- Paid training and mentorship programs
- Friendly, collaborative team culture
Ready to make an impact? Apply now to begin your journey with us!
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve Issues: Troubleshoot and resolve customer complaints or technical issues to ensure satisfaction.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information.
- Record Keeping: Accurately document customer interactions and transactions in the CRM system.
- Team Collaboration: Work closely with sales and technical teams to ensure seamless customer experiences.
- Feedback Collection: Gather and relay customer feedback to management to help improve service quality.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidates.
- Skills: Excellent verbal and written communication skills; strong problem-solving abilities.
- Computer Proficiency: Must be comfortable navigating computer systems and CRM software.
- Availability: Must be available to work full-time shifts, including weekends and holidays.
- Attitude: A positive attitude and a genuine desire to help others succeed.