Job Description
Are you a dedicated problem-solver with a passion for helping others?
Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in Kansas City, MO. We offer an immediate start for qualified candidates and a competitive benefits package.
As the face of our brand, you will ensure our clients receive top-tier support. We pride ourselves on a culture of growth, respect, and excellence, making this an ideal opportunity for career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document customer interactions and solutions in our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Assist customers with product information, account updates, and billing inquiries.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or call center environments preferred.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask and prioritize tasks in a fast-paced environment.