Job Description
Are you a natural problem-solver with a passion for helping others? Apex Support Solutions is looking for dedicated Customer Service Representatives to join our award-winning team in Oakland, CA. We are offering an Immediate Start for qualified candidates who want to make an impact.
We pride ourselves on delivering top-tier support to our clients. As a representative, you will be the face of our brand, ensuring every interaction leaves a positive impression. We offer competitive pay, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Immediate Hiring: Start working within days of your interview.
- Competitive Pay: Earn between $19.00 and $24.50 per hour.
- Flexible Options: Choose between on-site in Oakland or remote work.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Accurately document all customer interactions and account information in our CRM system.
- Identify customers' needs and recommend products or services to enhance their experience.
- Collaborate with team leads and support departments to troubleshoot complex issues.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; prior customer service experience is a plus.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including MS Office and CRM software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving mindset with a customer-first attitude.
- Reliable internet connection and device if working remotely.