Job Description
Join our dynamic team as a Customer Service Representative and become the voice of excellence for our clients. This night shift opportunity in Raleigh, NC offers immediate start and competitive compensation with growth potential. You'll handle inbound/outbound calls, resolve inquiries, and ensure exceptional customer satisfaction while working in a supportive, fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Problem-solving mindset with attention to detail
- Flexibility to adapt to changing processes and technologies