Job Description
Join our award-winning customer service team at Columbus Connect Solutions! We're immediately hiring passionate Full-Time Call Center Specialists to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a supportive environment.
What We Offer:
- Starting hourly rate of $18.00 with performance-based bonuses
- Full benefits package including medical/dental/vision and 401(k)
- Free paid training and professional development certifications
- Modern downtown Columbus facility with free parking
- Immediate start date with flexible scheduling options
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs including CSAT scores, AHT, and FCR rates
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve service processes
- Participate in monthly coaching sessions and quality audits
- Support seasonal overflow campaigns during peak periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Type 35+ WPM with 95%+ accuracy
- Proficient in CRM platforms (Salesforce, Zendesk)
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and clear background check
- Spanish bilingual skills highly desirable