Job Description
Are you a dedicated problem-solver with a passion for helping others? Pinnacle Customer Solutions is looking for a motivated Local Customer Service Representative to join our thriving team in Philadelphia, PA.
This is an immediate hire opportunity for someone ready to jump in and make an impact. We pride ourselves on delivering exceptional service to our clients and are seeking individuals who share our commitment to excellence. You will be the friendly face and voice of our brand, ensuring our customers feel valued and understood.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Supportive and collaborative work environment
- Opportunity for professional growth and advancement
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex issues and escalate tickets to senior management when necessary.
- Build and maintain strong relationships with customers to ensure high retention rates.
- Process orders, returns, and refunds accurately and in a timely manner.
- Update customer records in the CRM system with detailed notes.
- Collaborate with internal teams to improve product and service offerings based on customer feedback.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment with a positive attitude.