Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Seattle. If you are a problem-solver with excellent communication skills and are looking for an immediate start, we want to hear from you. You will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
As part of our growing team, you will have the opportunity to work in a supportive environment with opportunities for growth and development.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide detailed product and service information to customers.
- Collaborate with other departments to ensure complex issues are resolved promptly.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not required (training provided).
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.