Job Description
Are you ready to jump-start your career? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team in Seattle, WA.
We are offering an Immediate Start for qualified candidates looking for full-time employment. If you possess a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive training program.
- Supportive and collaborative work culture.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Update customer records and maintain accurate documentation in the CRM system.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Escalate complex issues to the appropriate team members or management.
- Collaborate with cross-functional teams to improve overall customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Proficient with computer applications and CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.