Job Description
Join our award-winning customer service team and launch your career immediately! ConnectServe Solutions is seeking motivated Full-Time Call Center Agents in Indianapolis to handle inbound/outbound calls for Fortune 500 clients. No experience required – we provide comprehensive paid training. Enjoy competitive pay, flexible scheduling, and advancement opportunities in a modern, supportive environment.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and product information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Indianapolis office
- Must pass background check and drug screening
- Previous customer service experience preferred but not required