Job Description
Welcome to Apex Talent Solutions, a premier staffing agency connecting top talent with industry-leading companies. We are currently seeking a dynamic and empathetic Customer Service Representative to join our client's growing team in Wichita, KS.
Are you a problem solver who thrives on helping others? We are looking for individuals ready to make an immediate impact. This is an exciting opportunity to join a supportive work environment where your contributions are valued. If you are ready to take the next step in your career with immediate availability, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Immediate start date available.
- Comprehensive training and professional development.
- A collaborative and inclusive company culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Diagnose customer issues and provide effective solutions or escalate to senior support when necessary.
- Process orders, returns, and exchanges efficiently using the CRM system.
- Maintain accurate and detailed records of all customer interactions and account history.
- Collaborate with internal teams to resolve complex account issues and improve service processes.
- Meet and exceed daily performance metrics regarding call volume, average handle time, and customer satisfaction scores.
- Proactively identify opportunities to cross-sell products or services while adhering to compliance guidelines.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call center, or retail is preferred but not required for high-performers.
- Strong verbal and written communication skills with the ability to explain technical concepts simply.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask, prioritize tasks, and remain calm under pressure.
- Must be available to work flexible shifts, including weekends and holidays.
- A positive attitude, strong work ethic, and a genuine desire to help customers succeed.