Job Description
Join our award-winning customer service team as a Local Customer Service Representative and become the heart of our Los Angeles operations! We're seeking empathetic communicators to deliver exceptional remote support while enjoying the flexibility of working from home. With comprehensive paid training and a supportive culture, you'll develop valuable skills while making a real impact.
Why You'll Love Working With Us:
- Paid Training Program: 4-week comprehensive onboarding with ongoing mentorship
- Competitive Compensation: $18-$25/hour + performance bonuses
- Remote Flexibility: Full-time remote position with flexible scheduling
- Growth Path: Clear advancement opportunities to senior roles
- Benefits Package: Health/dental/vision, 401k match, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and service requests with accuracy
- Document interactions and update customer records in Salesforce
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics including CSAT scores and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or fresh graduates welcome
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and multitasking abilities
- Must reside in Los Angeles, CA area
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating with teams