Job Description
Join our award-winning team at ConnectOne Solutions during our exclusive Indianapolis Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a dynamic work environment.
Why Work With Us?
- Industry-leading training program
- Health/dental/vision insurance starting Day 1
- Tuition reimbursement and professional development
- Modern downtown Indianapolis office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities