Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're urgently hiring talented individuals to deliver exceptional experiences for our Fortune 500 clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth opportunities. Our Indianapolis facility provides a modern, collaborative environment with free parking and flexible scheduling options. Perfect for career changers and customer service professionals seeking stability and advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize Salesforce CRM to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell premium services during customer interactions
- Maintain detailed case documentation in compliance with HIPAA standards
- Participate in weekly training to enhance product knowledge
- Meet daily KPIs for call volume and resolution time
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Passion for customer advocacy and continuous improvement