Job Description
Are you looking for a career in Customer Service with no prior experience needed? Pacific Connect Solutions is hiring immediately for local positions in Paid Training programs in Portland, OR. We value potential over experience and provide the tools you need to succeed.
Why Choose Us?
- Zero Experience Required: We provide comprehensive paid training to ensure your success.
- Competitive Pay: Earn a solid hourly wage starting at $18.00.
- Local Opportunities: Work from our modern office in downtown Portland or hybrid models.
- Career Growth: Clear pathways to management and specialized roles.
Job Overview
We are seeking motivated individuals to join our team as Customer Service Representatives. You will be the voice of our brand, handling inquiries, resolving issues, and building lasting relationships with our clients.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and friendly tone.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately record customer interactions, comments, and actions in our CRM database.
- Explain product features and services to customers to drive sales and retention.
- Collaborate with team leads and support staff to improve overall service quality.
- Stay updated on company policies and product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills.
- Excellent verbal communication and active listening skills.
- Reliable internet connection (for remote/hybrid options).
- Ability to work flexible shifts, including evenings and weekends.