Job Description
Launch your career in customer service with ConnectCare Solutions! We're hiring enthusiastic individuals for our Tucson-based call center with comprehensive paid training. No experience necessary – we'll equip you with everything needed to succeed. Enjoy competitive pay ($15-$18/hr), flexible scheduling, and a supportive team environment. Join us in delivering exceptional service to healthcare clients while building long-term career growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve patient inquiries regarding insurance and medical services
- Accurately document interactions in our CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with specialists to resolve complex cases
- Adhere to HIPAA compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Ability to pass background check and drug screen
- Must be authorized to work in the US