Job Description
We are seeking a dedicated Customer Service Representative to join our high-performing team. In this role, you will provide exceptional support to clients in Detroit, working entirely from your home in North Carolina. This is an urgent hiring opportunity for a reliable professional who thrives in a fast-paced environment.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and a smile.
Responsibilities
- Manage inbound and outbound customer calls and emails with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status to clients in Detroit.
- Document all customer interactions and resolutions in the CRM system accurately.
- Escalate complex issues to the appropriate team members or supervisors when necessary.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate degree or equivalent experience preferred.
- Proven experience in customer service, call center, or technical support is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work flexible hours, including evenings and weekends as needed.