Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in sunny Jacksonville, FL! We're seeking passionate individuals to deliver exceptional service experiences while working in a modern, collaborative environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities for qualified candidates. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using multi-channel communication tools
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences