Job Description
Join our award-winning customer support team in Jacksonville! We're urgently hiring motivated individuals for our paid training program. No experience required—just a passion for helping others. As a key member of our client-focused team, you'll handle inquiries, resolve issues, and deliver exceptional service. Our comprehensive training covers communication techniques, product knowledge, and CRM systems. Enjoy competitive pay, career advancement opportunities, and a supportive work environment in Jacksonville's vibrant downtown.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve customer issues and complaints using problem-solving frameworks
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including CSAT scores and resolution efficiency
- Continuously update product knowledge through ongoing training modules
- Identify process improvement opportunities and contribute to team growth
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with willingness to learn new software
- Strong verbal communication and active listening skills
- Ability to remain calm under pressure during high-volume periods
- Customer-focused mindset with genuine empathy for client needs
- Detail-oriented with strong organizational abilities
- Must be authorized to work in the United States
- Flexible availability including occasional weekend shifts