Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're urgently hiring motivated individuals with no experience required – comprehensive paid training provided. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction rates. Perfect for career changers or recent graduates seeking a stable, rewarding role with advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving and conflict resolution abilities
- Punctuality and reliability
- Positive attitude with customer-first mindset