Job Description
Join our urgent hiring event for dynamic Customer Service Representatives in Atlanta, GA! We're seeking passionate individuals to deliver exceptional support experiences at our downtown headquarters. This is your opportunity to launch a rewarding career with a company that values growth, work-life balance, and professional development.
Why Apply?
• Competitive hourly rates with performance bonuses
• Comprehensive benefits package (Day 1 eligibility)
• Paid training and career advancement paths
• Modern downtown Atlanta workspace with flexible scheduling options
• Immediate start date for qualified candidates
About Us: Apex Solutions Group is a leading customer experience provider serving Fortune 500 clients. Our Atlanta team drives innovation in support services while maintaining our industry-low 98% customer satisfaction rating.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for premium service packages
- Maintain detailed knowledge of product catalog and service policies
- Contribute to weekly process improvement initiatives
- Support 24/7 rotational coverage (weekend availability required)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency in typing (50+ WPM) and CRM software (Salesforce preferred)
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Professional communication skills with neutral accent
- Basic technical troubleshooting abilities for software/hardware issues
- U.S. work authorization and clean background check