Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We're seeking passionate individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in a dynamic environment. If you thrive in fast-paced settings and love helping people, this is your perfect next step!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accurate records
- Collaborate with technical teams to resolve complex customer issues
- Meet performance metrics including response times and satisfaction scores
- Identify upsell opportunities and promote company solutions
- Participate in ongoing training to enhance product knowledge
- Maintain positive relationships with customers and colleagues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening