Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued. No experience required—full training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays as needed
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening