Job Description
Join a thriving team and launch your career with Paid Training!
Are you a people person with a passion for helping others? Apex Support Solutions is currently seeking dedicated Local Customer Service Representatives to join our growing team in Long Beach, Texas. We provide comprehensive paid training to ensure you have the tools you need to succeed. This is a fantastic opportunity to build a stable, rewarding career in a supportive environment.
As a representative, you will be the face of our brand, interacting with clients to resolve inquiries, provide information, and ensure total customer satisfaction. If you are looking for a role that values your communication skills and offers growth, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a friendly, professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Assist customers in navigating products and services, providing clear and accurate information.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the support team to develop solutions to common customer pain points.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not required (we provide training!).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace are essential.
- Ability to type at least 35 WPM.
- Must be available to work part-time hours as scheduled.