Job Description
Join Kansas City's premier customer service team! We're hosting an exclusive hiring event for motivated individuals ready to build rewarding careers in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No experience? No problem – we provide paid training and career advancement paths.
Why Join Us?
- Starting wages 15% above KC market average
- Health/dental/vision insurance after 60 days
- Tuition reimbursement program
- Free parking and transit subsidy
- Employee recognition & quarterly bonuses
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with support teams for complex escalations
- Participate in weekly performance coaching sessions
- Adhere to compliance protocols (HIPAA/PCI)
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency (typing 35+ WPM)
- Strong verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving aptitude with customer empathy
- No call center experience required
- Must pass background check & drug screening
- Reliable transportation to downtown KC facility