Job Description
Join Nevada Solutions Group's exclusive Las Vegas hiring event and launch your customer service career in the entertainment capital! We're seeking passionate local talent to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic team environment.
What We Offer:
- Starting salary of $18-$24/hour
- Full medical/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call volume and resolution time
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficient with CRM software and MS Office
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US