Job Description
Join our award-winning customer service team in Long Beach and launch your career in a dynamic, supportive environment! Pacific Connect Solutions is seeking passionate individuals to represent top brands and deliver exceptional experiences. Enjoy competitive pay, comprehensive training, and immediate start opportunities with flexible scheduling options. Our modern downtown office features state-of-the-art technology and a vibrant team culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication skills in English
- Ability to type 35+ WPM with accuracy
- Proficient with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Passion for helping others and representing brands professionally