Job Description
Join our award-winning customer service team in Long Beach and launch your career today! Pacific Solutions Group is seeking energetic professionals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a vibrant downtown location, comprehensive benefits, and growth opportunities in a supportive environment.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Health, dental, and vision insurance
- Paid training and career development programs
- Modern workspace with free parking
- Employee referral incentives
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Maintain accurate customer records in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Flexible availability including weekends
- Positive attitude and problem-solving mindset