Job Description
Join our award-winning call center team in Detroit and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences while building valuable skills in communication, problem-solving, and technology. Our supportive environment offers growth opportunities, competitive benefits, and a team-oriented culture. No prior experience required – we provide everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Detroit location
- Availability for flexible shifts including weekends
- Passion for helping others and continuous learning