Job Description
Join our award-winning customer experience team as a Senior Customer Service Representative! We're seeking dynamic professionals to deliver exceptional remote support across multiple channels. Enjoy flexible hours, comprehensive benefits, and career growth in a supportive virtual environment. Our Columbus-based company values innovation and employee development, offering cutting-edge tools and ongoing training to help you excel.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve escalated issues
- Proactively identify opportunities to improve customer satisfaction
- Meet and exceed performance metrics for quality and resolution times
- Train new representatives on company protocols and systems
- Contribute to process improvement initiatives
Qualifications
- 3+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating with distributed teams
- Associates degree or equivalent professional certification