Job Description
Join our award-winning customer service team at Memphis's fastest-growing contact center! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in customer support. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive environment. Event Date: October 28, 2023 | Time: 9:00 AM - 3:00 PM | Location: 456 Service Plaza Drive, Memphis, TN 38103. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Positive attitude and team-oriented mindset